markjeee.com

• When should I post?
• Three things I am aware when making a comment:

• * I have a strong point of view?
• * I am aware that all ages are reading this    post?
• * Will my post add anything significant to the    discussion?
•  
• If you answered YES to these questions, then post away!

Of course, if people want to post comments they probably have a strong point of view, sensitive to who's going to view them, and will probably have some significant point, since they are in fact planning to post a comment.

Perhaps when they designed the site, they probably made some use case scenarios and have some profile of who will be the users. Perhaps the comment posting guideline is influenced by this. Meaning, we have some dumb users who have nothing good to say, and it's probably not worth our time. And perhaps, if anyone wants to posting anything objectionable, we are not here to moderate them, since we don't have time to look at them anyway. And since we can't look at them, we don't want our other dumb users to look at them, since it might reflect our own opinion, irregardless of the fact that it says 'Comments', which could perhaps mean 'user-contributed' contents? And of course, it probably will reflect the overall sentiment of our users with regards to our product.

If this is the attitude in accepting comments, why bothering accepting them in the first place? It would have save the negative attitude towards customer development.

UPDATE: And if anyone really have some significant point to make about Globe (or any) product, they probably have first used the social networks. I think their social networks reaches more people and network than Globe's own site. And those people in their network will probably trust their inputs more than the ones they just saw on Globe's own website. If i were doing that Globe site, i'd connect the commenting to Twitter and Facebook. So if they have something good to say (something as their guidelines say the only stuffs they'll allow), i want those comments showing up on their social networks.